Privacy Policy

1. Introduction & Commitment

Welcome to AutoJawab.online (“we”, “our”, or “us”). We provide an automated AI-powered review management and auto-reply platform specifically built for Google Business Profile (formerly Google My Business) managers and local business owners.

Your privacy is our utmost priority. This Privacy Policy outlines what information we collect when you use our website, dashboard, and services, how we protect it, and our strict adherence to Google's API User Data Policy.

2. Information We Collect

We only collect information strictly necessary to provide and improve our service:

• Account Information: Name, email address, and company name provided during registration.
• Google Account & Profile Data: When you connect your Google Business Profile, we receive basic profile details, your connected business names, and secure authorization permissions.
• Customer Review Data: Public customer reviews, star ratings, reviewer display names, timestamps, and existing owner replies.
• Payment Information: Transaction identifiers, subscription plan choices, and payment status processed securely through our RBI-authorized payment partner, Razorpay. We do not store credit/debit card numbers or bank credentials on our servers.

3. How We Use Your Data

• To synchronize your Google Business Profile locations and incoming customer reviews.
• To draft personalized, brand-voiced AI responses tailored to your business.
• To post approved or automated review replies directly to your Google Business Profile.
• To calculate response rate, sentiment analytics, and review performance reports.
• To process subscription payments, send invoice confirmations, and provide technical assistance.

4. Data Security & Storage

All data transmitted between your browser, our servers, and Google systems is encrypted using industry-standard TLS encryption. Authorization credentials are stored in secure, encrypted databases with restricted access protocols.

5. Your Rights: Data Deletion & Revoking Access

You have full sovereignty over your business data:

• Disconnect Google Account: You can disconnect your Google Business Profile at any time from your dashboard or via your Google Account Permissions page.
• Data Deletion Request: You can request full deletion of your account, cached reviews, and settings by emailing us at info@autojawab.online. All associated data will be permanently wiped within 7 business days.